Avanade

Rethinking the Intranet for All – Motor Industry Client

Lead Experience Designer & Functional Consultant Lead (Aug 2024 – Mar 2025)

Tasked with redesigning and migrating two legacy intranets into a unified SharePoint experience, I led the user experience strategy and temporarily stepped into the role of functional consultant lead due to my technical background. This project revealed key tensions between business communication goals and the real, practical needs of blue-collar workers.

• Led co-design sessions and focus groups to shape the new homepage and templates within a strict design system.
• Worked closely with communications stakeholders to align on goals and governance for the new intranet.
• Identified misalignment between push-message goals and blue-collar workers’ need for fast access to practical tools and info.
• Translated findings into a balanced, accessible intranet architecture with role-specific content strategy.
• Designed Mobile optimised task cards and dashboard for 2 main user groups
• Designed a flexible, people first Homepage for the new intranet. Focusing on individuals tasks, then location communications and finally organisation communications.
• Work closely with Brand, Design System Owners and Digital Content Leads to create and document design patterns for the intranet (SharePoint) for future consistant use of the brand in a new system.
• Designed Page Templates that followed brand and content creators needs to lower the learning curve of a new system and give editors and users a more consistant experience when navigating and consuming content.

Streamlining the tracking and management of the Product Research and Development Process

UX/Product/UI Design (April 2024 – June 2024)

The main problem to get around was to find a away for Product Managers (300px) to beable to see a snap shot of their products, their current status and able to carry out weekly and monthly tasks to update and manage them. The answer was a well tested Microsoft PowerApp that would pull in data from 4 different systems. Streamlining the experience and giving user a single point of contact for the more repetative and simple tasks. Saving them time loggin in and spread their work over 4 systems.

• Interviews and fly on the wall oberservations to indentify user priorites within current system tasks and processes.
• Led co-design sessions and focus groups to shape the user journeys and build the architecture for the application.
• Collaborated with Brand and Design System Teams to make sure that guidelines where followed to created a trusted, on brand experience.
• User tested with 7 real end users at the wireframe stage and prototype stage to find short cummings and make iterative changes in the designs.

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Improving Child Welfare through Smart Diapers and a paired app – Manufacturing Client

Lead UX Designer (Mar – July 2020)

An R&D project to create and application that monitored and displayed the wetness of a babies nappy

• Ran HCD workshops and user interviews with police officers and legal stakeholders.
• Daily standups and regular handover meeting with developers to essure the right end product is delivered.
• Regularly tested with parents to gauge usability and feedback of functionaly and additional feautures.
• Led user onboarding and training to ensure adoption.

The product was not lauched but the design work I did was rebranded for another brand. Essentially the same foundations just a different brand and user group. Read about the SmartCare Indicator and app.

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Digitalising the assembly process of electric vehicle batteries

UX/Product/UI Design (Nov 2023 – Dec 2023)

An art of possible exercise to create a PoC we could present showing who a process could be easily digitalised into a simple app all production workers could use.

• Contectual inquiry of the assembly process which we discovered was extremely manual and paper based.
• Mapped out and wireframed a possible digital solution
• User tested with 5 users at the wireframe stage to validate the processes and find usability isses.
• Translated Design System components and Brand guidelines into a clickable prototype to present to the client.

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Enhancing Cybersecurity Department Communication – Automotive Sector

UX Designer & SharePoint Lead (Jun 2021 – Dec 2023)

I redesigned a department SharePoint site to increase engagement and usability, aligning it with business objectives and user feedback. The result was a 30% increase in active usage and better alignment with internal branding and communication needs. What started as just a site redesign turned into a branding and marketing exercise.

• Owned content strategy, branding, and UX improvements end-to-end.
• Conducted user interviews and usability tests to guide iteration.
• Delivered prototypes, wireframes, and high-fidelity designs to stakeholders.
• Designed, tested and implmented content templates and guidelines
• Conducted Card sorting exercises and tree jack experiements via Optimal Workshop to restructure and implement an improved site navigation for 130 pages.
• Created a brand identity withing the organisations guidelines to bring consistancy to digital communications and create a physical precense around the work environment.
• Created branded market, communications and merchandise for in both pysical and digital forms.

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Designing for Justice – Public Sector Power App

Lead UX Designer (Feb – Apr 2021)

Worked with regional police and courts to design a Power App for managing witness attendance to court hearings, streamlining both virtual and physical participation.

• Ran HCD workshops and user interviews with police officers and legal stakeholders.
• Created interactive prototypes and tested with 7 real end users to find areas of imporvement in the process and usability of the application.
• Led user onboarding and training to ensure adoption.
• Daily standups and regular handover meeting with developers to essure the right end product is delivered.

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Reimagining the Intranet – Real Estate & Logistics

UX Lead (Apr – Jun 2021)

Redesigned a global intranet using Microsoft 365 and SharePoint to reflect real user needs, improving operational communication and productivity.

• Led workshops and interviews to gather requirements across departments.
• Mapped user journeys and developed personas to inform design.
• Created and tested an IoT-based app that notified staff of empty shelves.

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Interested in learning more about these projects?
I’d be happy to walk you through my process, outcomes, and what I learned from each — just get in touch or drop me a message.